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Payment Information

Orders are paid for in Pounds sterling. We accept the following methods of payment:

  • visa
  • visa debit
  • visa electron
  • mastercard
  • maestro
  • PayPal

All online payments are secure and made using the SagePay payment system.

SagePay secure

Deliveries

Access to my property is restricted / up a narrow lane. Will this be a problem?

This could be a problem. If you consider your access is in anyway restricted please contact our office to seek advice on deliveries.

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Can I specify a delivery date and time?

Deliveries of turf, topsoil and bark are available Tuesday through to Mid-day Saturday. You can also choose an AM or PM delivery. The options available and any additional costs can be seen through the ordering process and before final check out on our Online store. All other items, unless ordered with turf/ topsoil/ bark will be sent as standard Royal Mail deliveries.

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Can you lift turf / bulk bags over my hedge/wall?

Not as a general rule, as delivery Lorries do not have the ability to lift over obstacles, but we may be able to provide forklift off loading or other means by prior arrangement. Please contact our office.

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Do I need to be there at the time of delivery?

It is always advisable to be on hand, but should you not be available usually the turf is left as a kerb side delivery.

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Do I need to return pallets / bulk bags?

Pallets and bags are not required to be returned. You are welcome to return pallets should you wish to by your own arrangement.

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Do you deliver Nationwide?

We do deliver to all of Mainland Britain; with the exception of the Highlands of Scotland and to some off shore islands, but please contact our office if you are unsure.

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Does the quoted price include delivery?

Our standard quoted price includes cost of delivery for a chosen day. If you opt for a Saturday or timed delivery any additional charges will be made clear before checkout is completed.

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How reliable are delivery times for turf / topsoil / bark deliveries?

We would expect you to receive your turf on the day you have requested if you have requested an AM or PM delivery these are normally reliable but traffic conditions can sometimes play a factor.

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Where will my turf be left?

A kerbside delivery is operated to comply with Regulations. Often the turf is delivered in a curtain sided vehicle and off loaded with a small pallet pump truck. Often this is to the kerbside at the back of the lorry. Further details can be found in our Terms and Conditions.

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